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Job Reference Code:
Job Title: SALES SUPPORT REPRESENTATIVE
Location: Texas
Salary:
Last Updated: 08/27/2010
TITLE: BAS ENGINEERING SALES SUPPORT REPRESENTATIVE

SCOPE: Reporting to the Sales Support Manager, this position is designed to grow share of our Building Automation Systems products & services to our owner customers in Southeast Texas.

This individual will join a dynamic environment and ideally bring technical controls background to the opportunity. Able to operate in a team environment, BAS Engineering Sales Support Representative will provide communication with new and existing owner clientele.

DUTIES • Support the existing owner salesmen in achieving automation sales and service goals. • Follow up on qualified leads from owner salesmen • Develop and qualify leads from personal contact and job discovery information, convert qualified opportunities into sales through creative design and product utilization, and proposal writing. • Provide BAS technical support to the owner field sales organization by converting facility operational challenges into automation projects designed to meet or exceed the needs of the buyer. Create the design solution for the opportunity, assist in developing the estimate, write the proposal, and when needed provide the technical support for delivering the package to a potential qualified buyer. • Through interface with building automation systems operations and the customer, verify we are meeting the customer pain within the parameters of our offering. • Provide technical training for owner salesmen in the application and operation of automation systems. • Perform technical presentations to existing customers and potential customers that promote and support the product selection. • Ensures all BAS quotes are timely, accurate and contain the correct scope of work • Assist all vertical markets in strategizing and marketing of BAS control upgrades, expansions and service • Takes responsibility for meeting management directed goals for control installations and service • Work with NSS to smoothly transition from BAS installation to service • Keeps abreast of competition, Trane’s offerings as well as any Hunton Group control offerings • Responsible for overall BAS customer satisfaction using customer surveys for informational feedback. • Assist in Preparing, presenting and negotiating any BAS service renewals, scopes and T&C’s • Assists customers in answering technical questions on BAS systems • Provide all required reporting to supervisor on weekly/monthly basis • Follows up on BAS transactions to ensure we are exceeding the customer’s expectations • Interfaces with Trane corporate to deliver the necessary communication between our company and Trane regarding the customer’s BAS needs and any product or system updates • Identify opportunities for BAS growth with assigned & unassigned contract portfolio and works with Vertical Market teams and Business Development Leader for future growth opportunities • Must meet MBOs set by management

TEAM REPORTING AND OVERLAPPING ROLES: The BAS Engineering Support Representative will work with BAS Operations, Service & Special Projects Operations Staff, Business Development Leader and Vertical market Teams as well as the Solutions Sales Support Team to fully utilize all the company’s resources to grow our share of the customer’s BAS business. The BAS Engineering Support Representative will also interface with the indirect sales teams (NSS) to assist in any indirect BAS opportunity to leverage our relationships with the owner

EDUCATION:

A bachelors degree or associates degree in mechanical, electrical, or computer science is desired. Business degrees and other non-technical degreed candidates will be considered provided the technical work history indicates the desired level of technical knowledge has been obtained.

EXPERIENCE:

• Minimum of four years of proven experience in a similar position is required • Candidates with full knowledge and experience with automation system design, project estimating and proposal writing but no selling experience will be considered for this position if they can successfully demonstrate the ability to perform professional presentations. • Computer literacy to at least operate Windows, Word, Excel, Outlook, and at least be able to utilize the operating interface to an automation system is required. The position does not require system programming capability but does require the ability to utilize the software based systems sold by Hunton Trane Services.

CHARACTERISTICS of CANDIDATE:

• Level 3 or 4 skill sets • Excellent verbal and written communication skills o Ability to “deliver the message” to the customer o Has good vocabulary o Has good verbal reasoning and problem solving abilities • Proven Team Player o Must be able to communicate clearly to all team members-explain the objectives • Ability to “close the deal” independently or as a team o History of past successes o Use of strong relationships that assisted in closing the deal o History of use of resources to assist in the sale. o Able to call in contacts for referrals and history of utilizing these referrals to grow market • Technical skills such as o Computer proficiency utilizing Word, Outlook, CRM, Excel o Ability to learn cognitive skills o Exhibits good time management skills, understands prioritorizing and organizing information • Ability to establish relationships independently and recognize the real needs of the customer o Demonstrates the ability to establish rapport with key customers o Looks neat and well groomed • High energy level o Demonstrates tendency to display endurance and capacity for a fast pace environment • Attitude o Experiences positive attitude towards people and outcomes o Can follow policies, accept external controls and work within established rules o Ability to think clearly in tense situations and use solid judgment in difficult situations • Interests o In activities associated with persuading others and presenting plans. o In activities such as organizing information or business procedures. o In activities such as helping people and promoting the welfare of others.

COMPENSATION • Salary, MBO bonus + commissions

5546 Camino Al Norte, Suite 2-285  ||  North Las Vegas, NV 89031  ||  Phone: 702-227-5802  ||  Fax: 702-399-2889